The airline’s official statement said: “With a great regret, we must inform you that Primera Air will cease all operations on the midnight of October 1st, 2018 and enter administration process, after 14 years of operations
Primera Air operates it services from Madeira, Lisbon, Faro and Ponta Delgada in Portugal as well as from various points in the United Kingdom.
For UK passengers the Primera website stated that it is not covered by the UK Civil Aviation Authority’s ATOL Protection scheme which only covers passengers booked on a package holiday.
The annoucement states:
9/30/2018 9:00:00 PM
Dear Passengers,
Airline Primera Air and IATA codes PF and 6F have been suspended as of today, October 2nd, 2018.
On behalf of Primera Air team, we would like to thank you for your loyalty. On this sad day we are saying Goodbye to all of you.
Please visit primeraair.com for further updates in next few days. Tour Operator passengers are kindly suggested to address their Tour Operators and Agents for further information and actions.
Kindly understand that the usual options for contacts (via email or phone) can not be offered any longer.
Sincerely yours.
Primera Air team
On its website it states “Passengers wishing to obtain a refund for unused tickets will need to contact the company directly. Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim against their card provider. Some card providers will ask for a negative response letter confirming the position* Passengers may also be able to make a claim against their travel insurer. (*This letter will be published shortly)
Passengers who have flown
Passengers who have travelled will need to make their own arrangements to return home. They should contact their travel insurer or travel agent for assistance.