I thought I would let you know that your contacts in the police in Lisbon did a sterling job, and made out a report, which I forwarded to the insurers in support of my complaint that they had rejected my claim. Lo and behold, they have paid up in full ( minus the excess), but pointing out that the rule still stands that you must report the theft locally within 24 hours. So, many thanks to you and the police in Lisbon. 28th May 2014.